Endless possibilities at your service using our SmartRep suite
AI in conversational marketing enables marketers to deliver relevant experiences to prospective customers with increased effectiveness and efficiency. Interactive customer engagement creates loyal customers and ultimately improves ROI of businesses
Do you know why potential customers are leaving your site?
Α chat widget that can be added in a website and/or relevant social touch points (messenger, viber etc) and provide...
Our live chat bot escalation solution. It is the ideal complement to our automated solution to provide one single customer...
Client’s success stories
Are you looking for ways to increase conversions but having a hard time turning visits into sales?
The Power of Understanding conversations
Unleash the power of insights. Create unique journeys based on your customers' needs.
Our fields of expertise
We enjoy adapting our strategies to offer every client the best solutions that are at the forefront of the industry.
Natural Language Processing (NLP) is the subfield of Artificial Intelligence (AI) concerned with the interaction between computers and human languages (e.g.: Greek, English). We provide the capability to the end user to express the inquiry via Greek language. Indicative characteristics of our NLP capabilities include:
By providing the opportunity to the end user to write in Greek, we understand that Spelling is a crucial success factor. At SmartRep, we developed an algorithm to identify spelling mistakes, by teaching our ChatBot what a spelling mistake is. For example, we taught our ChatBot that Transpose is the phenomenon that takes place when two letters in a word switch positions, so as if a user writes “ λγοαριασμός ”, our ChatBot will understand “ λογαριασμός
The purpose of Semantics is to draw exact meaning of a word. Consider a user typing “ Λογαριασμός ”. It is of outmost importance for the ChatBot to understand the context of the word. As such, it is only logical to assume that the user either wants a new account, or to have access to his account. As such, the ChatBot will reply with a question to better understand the context of the question (e.g.: Ενδιαφέρεστε για άνοιγμα λογαριασμού ή θέλετε να συνδεθείτε για να δείτε τον λογαριασμός σας;)
Machine Learning is an application of AI that provides systems the ability to automatically learn and improve from experience without being explicitly programmed.
Machine Learning can be used to help solve AI problems and to improve NLP by automating processes and delivering accurate responses.
Business intelligence (BI) refers to the procedural and technical infrastructure that collects, stores, and analyzes the data produced by a company’s activities.
At SmartRep, we will provide you access to a BI platform that will give you the opportunity to view analytical reports regarding the efficiency and effectiveness of your Virtual Assistant.