The 1st AI chatbot in the Greek insurance market
Since late 2019, Groupama deployed a Virtual Assistant based on Artificial Intelligence, to support Customer Service Experience.
Indicative capabilities of Groupama’s Virtual Assistant include:
- Live quotation: Integration with backoffice systems allowing the Virtual Assistant to offer quotation for Auto and Health insurance, following a dialogue with the user to capture significant information, such as age of the driver, value of insurance, etc.
- Campaign Management: Capability to create campaigns and provide offers to online visitors
- Multi-language support: Support of Greek and English
- Login: Ability to authenticate users allowing them to overview their insurance plans and ask related questions
The Virtual Assistant has replied to over 220.000 questions so far.