Date: 02.01.2022

From: Sofia


How virtual assistants benefit learning and personal development

Artificial Intelligence (AI) and emerging technologies are becoming increasingly important in our day-to-day lives, particularly in the workplace. Gartner predicts that by 2024 these technologies will replace almost 69% of the manager’s workload.


While AI has made headlines and raised concerns over job roles being delegated to machines and AI technology, these machines and algorithms are expected to create many more jobs than they replace in the coming years. Different sources claim different values, but they all concur that there will be much more to gain than there is to lose by embracing AI technology. The World Economic Forum (WEF) reported that 75 million jobs will be displaced by 2022, while 133 million new roles will be created with the growth of artificial intelligence in the next few years.



In order for AI to be utilized fully, organizations need to harness the huge amounts of data using machine learning, data analysts, AI programmers, and more. The output from this data enables L&D departments to gain insights into the learner journey and helps them to create training programs that drive value and enable adaptive learning.


Gone are the days when every employee needs to learn the same course content. Content can be personalized to suit the learner’s needs, focus on weaker areas of the learner, recommend suitable content based on past behavior, predict needs based on their role, and even auto-generate content using various content creation algorithms.


Millennials now rate training and personal development as the number one job benefit. Organizations need to recognize this and start deploying AI to train employees by optimizing content to suit the users preferred learning style. This will not only make the learning experience more enjoyable for them but help with knowledge retention and on the job performance.



How can a virtual assistant be used in learning & development?

AI is already making a huge impact on Learning & Development (L&D). Training programs and learning curriculums are benefiting from the huge amount of data which is analyzed to optimize things going forward. So, here we propose 7 ways how AI is about to transform L&D:

⦁ Embrace learning styles and deliver better training
⦁ Conduct online assessments and adapt training accordingly
⦁ Accessible training for disabled learners
⦁ Make the learning process shorter and faster
⦁ Enhance the training experience & improve soft skills
⦁ Improve completion rates and absorption of training
⦁ Job creation


The technology landscape is changing extremely rapidly. Organizations need to stay on top of the latest trends, whether that be VR or Blockchain, to stay relevant. By upskilling workers within your organization, you’re able to keep evolving with changing technology.

A key part of this upskilling is using AI and ML to provide employees with the most relevant content when they need it. AI will transform how learning content is delivered, leading to greater alignment with business values. This requires L&D leaders to understand the latest AI and ML methodologies and trends.


How SmartRep develops Virtual Assistants for L&D

SmartRep develops explicitly conversational AI solutions by utilizing AL and ML technology. Out Virtual Assistants for L&D have been developed with the sole purpose to imitate an actual trainer for a specific area. Whether you are searching for a GDPR training or onboarding new employees, Smartrep provides tailor-made training content that meets the culture of your organization.


Contact us now to book an appointment