If you are in any doubt regarding the applicable standards, or have any comments or questions about this Notice, please contact us at the contact details in Section 9 below.
2. Types of Personal Information We Collect
We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to transact business with you, on behalf of the company we work for, as their Processor. We will only use such Personal Information for the purposes of providing information which you have requested, fulfilling business transactions, or for other purposes set out in this Notice.
We may collect the following information, depending on the Software as a Service (SaaS) application being used:
- Name: first name and last name
- Customer address, including country
- Contact information including email address and telephone number(s)
3. Who We Share Your Personal Information With
3.1 Within SmartRep
Employees, contractors and agents of SmartRep may be given access to Personal Information which we collect, but their use will be limited to the performance of their duties and the reason for processing. Our employees, contractors and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any other purposes.
SmartRep data centers for the SaaS solutions are located in Europe.
3.2 Business Partners and Service Providers
SmartRep will never sell, rent or disclose to unaffiliated third parties your Personal Information unless we have your permission or are required by law to do so. When we permit a third party to access Personal Information, we will implement appropriate measures to ensure the information is used in a manner consistent with this Notice and that the security and confidentiality of the information is maintained.
3.3 Lawful Grounds
We may disclose Personal Information to third parties on other lawful grounds, including:
- To comply with our legal obligations, regulation or contract, or to respond to an administrative or judicial process
- In response to lawful requests by public authorities (including for national security or law enforcement purposes)
- If necessary to exercise or defend against potential, threatened or actual litigation
- If necessary to protect the vital interests of another person
- In connection with the sale, assignment or other transfer of all or part of our business, or
- With your consent.
4. Controlling Your Personal Information
You can request correction, update and deletion of your Personal Information via e-mail sent to firstname.lastname@example.org, and we will use reasonable efforts to contact you regarding your request. To update or delete your Personal Information or correct an inaccuracy, we may ask you to verify your identity and cooperate with us in our effort.
5. Privacy Rights
You may object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information. You can exercise these rights by contacting us using the contact details provided in Section 4 above.
You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please visit https://www.dpa.gr/
. If we have collected and processed your Personal Information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
6. Data Retention
Personal Information will be retained no longer than necessary in relation to the business purposes for which such Personal Information is provided and to fulfil legal requirements.
We are committed to ensuring that your information is secure. We have put in place appropriate technical, physical and administrative procedures to safeguard and secure the information we collect in order to prevent unauthorised access or disclosure.
8. Updates to This Notice
SmartRep reserves the right, in its discretion, to make changes to any part of the SaaS products, platforms or this Notice. SmartRep may change Notice from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes. This Notice is effective from May 25, 2018. By continuing to use the SaaS products and services, you consent to this Notice as amended.
9. Contact Information
If you have any questions about this Notice, or wish to make a complaint about our data handling practices, you may contact:
Data Protection Officer
We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible.